If for any reason you decide to refuse the purchased goods, you can do so in accordance with the Law of the Russian Federation “On Protection of Consumer Rights” from 07.02.1992 № 2300-1.

Return of goods is possible under the following conditions:

1. Return of goods of proper quality
2. The Customer has the right to refuse the ordered Goods at any time before receiving them, and after receiving the Goods - within 7 (seven) days, not counting the day of purchase.
3. Return of Goods of proper quality is possible if they are new, there are no traces of wear, labels and tags, as well as the document confirming the fact and conditions of purchase of the Goods.
4. The Customer has no right to refuse the Goods having individually defined properties, if the said Goods can be used exclusively by the Customer purchasing them.
5. Fill in the application form for return of goods (download the form)
6. Send the parcel to the postal address: Moscow, Fedoskinskaya 13. In the contact information column indicate +7 903 669 5099. Be sure to specify your phone number for communication. When returning the goods by parcel, please enclose the completed application form in the parcel.
7. You can get advice on the procedure for returning products of improper quality from an employee of the store by phone +7 903 669 5099.
8. The money is returned to the bank card (if the payment for the goods was made by cashless order, bank card) or cash/bank transfer (if the payment for the goods was made in cash to the courier).

In case of return of goods of proper quality, the funds are transferred within 3 (three) calendar days from the date of approval of the return (inspection of the quality of goods).
In case of return of goods of improper quality (defect), the funds shall be transferred within 10 (ten) calendar days from the date of approval of return (quality control of goods).
Please note that the term of crediting funds to the bank card depends on the conditions of the Bank servicing your card and may take up to 30 banking days.
Exchange or return of goods of proper quality is carried out at the expense of the client (the cost of postage of goods with the application form).

You can get advice on the procedure for returning products of improper quality from an employee of the store by phone +7 903 669 5099.
The money is returned to the bank card (in case if the payment for the goods was made by cashless order, bank card)

Internet-shop has the right to refuse to exchange or return the goods, if it considers that the detected significant defect is a consequence of improper use of the goods.
In case of disagreement on the quality or causes of defects, the online store has the right to conduct an independent examination at its own expense. The buyer may participate in the examination and challenge its decision in court. If as a result of the examination it is established that the defects of the goods have arisen through the fault of the Buyer, the Buyer is obliged to reimburse the online store for the cost of the examination, as well as related to its costs of transportation and storage of goods.